Covid-19 Measures

Exeptional situations require flexible measures

  • All employees wear mouth-nose protection and gloves. Plexiglass panels are installed at strategically important points. You will find disinfectants in the entire hotel area.
  • Table & bed linen are cleaned by Lavarent in accordance with strict safety protocols.
  • Our rooms are sanitized after each departure.
  • The safety distances are adjusted in all areas. The minimum distance is to be kept according to the law.
  • We ask you and your fellow travellers to bring your own mouth-nose protection and wear it at check-in.
  • In the confirmation email and in the email, which you receive 3 days before arrival, you will find an online form to fill in your details, to make your check-in easier. We kindly ask you to fill it out and send this online form from home.
  • Your welcome drink awaits you in your room.
  • The wine & bar menu & the room information are accessible in digital form with a QR code.
  • Treatments in our Sky Spa take place. Book your desired treatment already from home.
  • Our Sky Spa is open: The swimming pool is open all day. A maximum of 5 people can be in the water at the same time. Saunas are open in the afternoons by reservation, the desired sauna times can be reserved at reception.
  • The ski pass can be prepared at the hotel, so you avoid long waiting times at the valley stations.
  • Check-in and check-out times remain unchanged (check-in from 2 p.m. and check-out until 11 a.m.)

In order to counter the Covid-19 outbreak, a number of laws and regulations have been enforced and these are updated periodically on a national and/or regional basis. As we need to comply with any updates, we may not be able to guarantee all the services we normally offer at the time
of your stay.

Covid-19 cancellation conditions

  1. If you are affected by the Coronavirus.
  2. If you are in quarantine due to Covid-19.
  3. If South Tyrol or your home country or region has been declared risk zone and red area.

It would be possible, provinding a medical certificate for point 1 & 2, to cancel your reservation without any charges, or to postpone it to a later date.

Non-binding request