Your booking is valid upon receipt of the written confirmation by both parties including a deposit 30% of the booking amount in the following bank account within 10 days:
Cassa Raiffeisen Castelrotto-Ortisei
IBAN: IT 93 D 08056 23110 000301005651
You can settle your bill in cash (up to 1,999 euro), by EC card, Visa or MasterCard. Alternatively you can also transfer the amount in advance.
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following cancellation conditions:
Cancellation conditions from 04.12.2021
Up to 30 days before your arrival day, you can cancel your holiday for free. Up to 3 weeks before your arrival day, we charge a cancellation fee of 30% of the total price. Up to 2 weeks before your arrival day, we charge a cancellation fee of 50% and up to 1 week before 70% of the total price.
In case of late arrival or early departure and if the room cannot be rented out anymore, we charge 70% of all services, which have not been used. All services, which have already been consummated, cannot be compensated. Please cancel your beauty and massage appointments in time (at least 24 hours beforehand), else we need to charge 50% of the fee.
Exeptional situations require flexible measures
- If you are affected by the Coronavirus.
- If you are in quarantine due to Covid-19.
- If South Tyrol or your home country or region has been declared risk zone and red area.
It would be possible, provinding a medical certificate for point 1 & 2, to cancel your reservation without any charges, or to postpone it to a later date.